Refund policy

Returns & Refunds Policy:

We stand behind the quality and performance of every product we sell. If you’re not completely satisfied with your purchase, we’re here to help.

 

Returns:

We accept returns within 30 days of delivery for items that are:

• Unworn, unused, and unwashed
• In original condition with tags attached
• Not marked as final sale or clearance

Waterproof products must be returned clean and free from dirt, wear, or damage to be eligible for return.

To start a return, contact us at stalkandstream@outlook.com with your order number and reason for return. We’ll send return instructions and the return address.

 

Exchanges:

We offer size and style exchanges (if stock is available). If you’d like a different size or product, email us to arrange a swap. We’ll cover return shipping on faulty items — otherwise, customers are responsible for return postage.

 

 

Refunds:

Once we receive your return and inspect the item, we’ll issue a refund to your original payment method within 5 business days.

 

You’ll get a confirmation email once your refund has been processed.

Please note:

• Shipping charges are non-refundable
• Refunds will not be issued for items showing signs of wear or damage not related to a manufacturing fault

 

Faulty or Damaged Items:

If your item arrives damaged or develops a fault within a reasonable period, contact us immediately at [your email] with:

 

• A clear photo of the issue
• Your order number

We’ll inspect and, if deemed faulty, offer a replacement, exchange, or full refund.

 

 

 

Non-Returnable Items:

 

• Final sale items
• Gift cards
• Items returned after 30 days
• Apparel returned in a used or dirty condition

Questions?

 

 

 

 

Email us at stalkandstream@outlook.com — we’re happy to help.